Booking Questions

Customized checkout flow

Overview

Booking Questions (also known as Custom Checkout Fields) empower businesses in Prioticket to collect precise, product-specific guest information during the booking process. This enables personalized experiences, streamlined operations, and improved data accuracy across all sales channels.

What Are Booking Questions?

Booking Questions are customizable fields displayed during the checkout process. They allow you to ask guests for specific information related to a product or experience, such as:

• Dietary preferences

• Group names or participant info

• Pickup details

• Custom inquiries

These fields are essential for operational readiness and personalization.

Key Features

🚀 Feature	📝 Description
Dynamic Field Creation	Create and manage custom fields via the Channel Manager
Product & Channel Specificity	Tailor booking questions per product or sales channel
Field Types	Support for text input, dropdowns, dates, and more
Validation Controls	Mark fields as required or optional
Help Text & Placeholders	Add guidance for users
Reusable Templates	Apply booking field templates across multiple products

Setup and Configuration

Step-by-Step Setup

1. Navigate to Marketing → Booking Fields

   • Create a new template or edit an existing one

2. Add Fields

   • From the Custom Fields tab, define:

     • Field Name

     • Input Type (text, dropdown, etc.)

     • Placeholder Text

     • Help Text

     • Required toggle

3. Apply the Template

   • Go to Product Overview

   • Assign the template to one or multiple products

This setup allows the same set of questions to be reused, adapted, and maintained across different products or experiences.

Benefits

✅ Benefit	⚡ Impact
Improved Customer Experience	Ask only relevant, targeted questions for a smoother checkout
Operational Efficiency	Capture essential info upfront, reducing follow-up and manual tasks
Error Reduction	Structured input minimizes incorrect or missing data
Channel Personalization	Customize fields per sales channel for local or partner-specific needs

Strategic Importance

This feature supports Prioticket’s mission to provide flexible and dynamic booking flows for a wide range of use cases:

• Tour Operators needing participant names or age groups

• Experience Providers managing hotel pickups

• Resellers requiring unique partner-specific info

It also aligns with partner expectations for external API compatibility, especially as integrations like Viator and others evolve.

Ongoing Development

• Enhanced support for third-party API syncing

• Future plans for conditional logic, multi-language support, and field grouping

Summary

The Booking Questions and Custom Checkout Fields feature is a cornerstone of customized, efficient checkout experiences in Prioticket. It provides businesses with powerful tools to collect the right information at the right time, ensuring operational readiness, reducing manual effort, and improving the guest experience.