Capacity

Manage resources

What is Capacity?

Capacity limits how many participants can book a product within a time slot, preventing overbooking and managing resource allocation.

---

Capacity Types

1. Unlimited Capacity

   • No maximum limit; bookings are always accepted.

   • Common for virtual experiences or events without physical constraints.

2. Fixed (Limited) Capacity

   • A hard limit on how many participants can book a slot.

   • Once full, no additional bookings can be made.

3. Product-Dependent Capacity

   • Specific to an individual product.

   • Even if multiple products are similar, each has its own separate capacity pool.

4. Shared Capacity

   • Several products draw from the same capacity pool.

   • Example: A tour and a museum ticket share the same 30-seat bus.

5. Combined Capacity

   • A hybrid setup where multiple capacities (shared, fixed, or new) are merged for a product.

   • Used for custom reseller rules or group packages.

6. Allocated Capacity

   • Reserved capacity segments for specific distributors or channels.

   • Ensures availability for high-priority partners even when general capacity is exhausted.

---

Configuration Strategies

Per Sub-Product

• Each sub-product in a combi setup must have its own capacity setting.

• Bookings fail if one sub-product lacks capacity, even if others have availability.

Combi-Level Capacity

• Can reflect the lowest capacity among sub-products or be configured independently.

• Example: A "Tour + Meal" product can have its own 20-person limit, even if the meal supports 50.

Capacity IDs

• Unique identifiers used to track capacity pools.

• Helpful for linking shared and allocated capacities across APIs and systems.

Booking Validation

• Capacity checks are enforced during the booking request.

• Must ensure the requested number of people or tickets doesn’t exceed the limit.

---

Capacity Visuals

• Often displayed as color-coded slots:

  • 🟢 Green: High availability

  • 🟡 Yellow: Limited slots remaining

  • 🔴 Red: Fully booked or blocked

• Be aware of UI discrepancies across systems or resellers.

---

Capacity Best Practices

• Use shared capacity only where operationally justified (e.g., same room, guide, or equipment).

• Regularly audit capacity usage to spot bottlenecks or over-allocations.

• Configure fallback logic (e.g., alternate time slots) to improve booking success rates.

• Keep capacity ID naming clear and consistent.

• Simulate edge cases (e.g., near-full or last-minute bookings) in staging environments.